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Refund, Exchange & Cancellation Policy
At Mezzaluna, we take great care to ensure that every product is delivered in excellent condition. We encourage customers to review product details, sizing information and our policies before placing an order.
By purchasing from Mezzaluna, you acknowledge that you have read and understood our applicable terms and policies.
1. Refund Policy
Mezzaluna does not ordinarily offer monetary refunds for purchases made through our website.
Eligible domestic returns, exchanges and cancellations are processed through store-credit vouchers, subject to the conditions outlined below.
These policies do not limit any rights or remedies available to customers under applicable law.
2. Return & Exchange Eligibility
We accept eligible return and exchange requests for orders delivered within India, subject to the following conditions:
Requests must be submitted within 12 working days of receiving the order.
Products must be unused, unwashed and unaltered.
All original tags and packaging must be intact.
Returned products must pass our quality inspection.
Products purchased under a sale or promotional clearance category are generally not eligible for discretionary returns or exchanges.
An approved return or exchange will result in a store-credit voucher, after deduction of applicable charges.
Direct product replacements are not automatically provided under this process. Customers can use their store credit toward another purchase.
Eligibility is determined after our team reviews the request and, where applicable, inspects the returned product.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us at support@mezzaluna.in as soon as possible.
Include your order number, a description of the issue and relevant photographs.
We request an unboxing video wherever available, as it can help our team assess the condition of the package and product at the time of delivery.
Each complaint will be reviewed individually. Our team may request additional information to verify the issue and determine an appropriate resolution.
The absence of an unboxing video will not automatically prevent us from reviewing a complaint.
Verified issues will be resolved in accordance with the circumstances and applicable consumer-protection requirements.
4. Return & Exchange Process
To request an eligible return or exchange:
Email support@mezzaluna.in within 12 working days of receiving your order.
Provide your order number, registered email address and contact number.
Identify the product for which you are requesting a return or exchange.
Explain the reason for your request and attach relevant images, where applicable.
Await confirmation from our support team before sending any product back.
Our team generally takes 48–72 hours to review and approve or reject a request.
Once approved:
Our courier partner will generally arrange pickup within 2–3 working days.
The returned parcel may take approximately 8–12 working days to reach our facility.
Only products approved for return or exchange should be handed over to the courier partner.
Upon receipt, the returned product will undergo a quality inspection.
Once the product passes inspection, the applicable store-credit voucher will be issued.
If the returned product fails the quality check, the request may be rejected, and the product may be shipped back to the customer at an additional shipping cost.
5. Return & Exchange Charges
A standard reverse-pickup charge of ₹120 applies to eligible returns and exchanges.
Where applicable, the following charges may be deducted from the store-credit value:
Original shipping charges
Cash on Delivery (COD) charges
Reverse-pickup charges
Other previously disclosed, applicable delivery-related charges
Any deductions will be communicated during the return or exchange process.
6. Store-Credit Vouchers
Approved returns and exchanges are settled through store-credit vouchers that may be used toward future purchases from Mezzaluna.
The voucher amount will reflect the eligible product value after any applicable deductions.
Validity and redemption instructions will be communicated when the voucher is issued.
Store credit is not ordinarily redeemable for cash, except where otherwise required by applicable law.
7. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
If the cancellation is approved, Mezzaluna will issue a gift card or store-credit voucher valid for 12 months.
Monetary refunds are not ordinarily provided for voluntary cancellations.
Once an order has been dispatched, it cannot ordinarily be cancelled under this cancellation policy.
8. Delayed Orders
If an order experiences an unexpected dispatch delay, customers may request cancellation before dispatch.
Upon approval, a gift card or store-credit voucher valid for 12 months will be issued.
Once dispatched, the order is subject to the applicable delivery and return policies.
9. Out-of-Stock Products
If an item becomes unavailable after an order has been placed, our team will contact the customer regarding the available resolution.
Where store credit is accepted as the resolution, a voucher valid for 12 months will be issued.
Any mandatory refund or other remedy required by applicable law will remain available.
10. Partial Cash on Delivery (COD)
Where available at checkout, Mezzaluna offers Partial Cash on Delivery for eligible domestic orders up to ₹8,000.
Under this payment option:
An advance payment of ₹200 is required when placing the order.
The remaining amount is payable at the time of delivery.
The ₹200 advance is ordinarily non-refundable in cases of customer-initiated cancellation, refusal to accept delivery, changes of mind, or failed delivery caused by incorrect information supplied by the customer.
The advance cannot ordinarily be transferred or adjusted against a new or replacement order.
This does not exclude any refund or other remedy required by applicable law, including where Mezzaluna cannot fulfil the order.
11. Return to Origin (RTO)
Customers must provide complete and accurate shipping and contact information when placing an order.
If a parcel is returned to Mezzaluna because of an incorrect address, incomplete information, customer unavailability, refusal of delivery or failure to pay the outstanding COD amount, applicable shipping and RTO charges may be deducted.
Where store credit is issued, its value will reflect the applicable deductions.
Shipping details may not be changeable once an order has been packed or dispatched.
12. International Orders
International orders are generally considered final sale and are not eligible for discretionary returns, exchanges or store-credit requests.
However, verified complaints involving damaged, defective or incorrect products will be reviewed individually.
Customers should contact support@mezzaluna.in with their order details, supporting photographs and an unboxing video where available.
Appropriate resolutions will be determined based on the verified circumstances and applicable law.
13. Customer Support
For assistance with returns, exchanges, cancellations, damaged items or store-credit vouchers, please contact:
Mezzaluna Customer Support
Email: support@mezzaluna.in
Please include your order number and registered contact details so our team can assist you efficiently.