Shipping & Delivery Policy

At Mezzaluna, we aim to deliver your orders safely and efficiently. Shipping and delivery timelines depend on product availability, order type and delivery location.

Please review the information below before placing your order.

1. Domestic Shipping — India

We ship to eligible delivery locations across India.

Delivery timelines depend on whether the ordered product is ready to ship or marked as a pre-order.

Express Shipping

Products marked as ready to ship or eligible for express dispatch are generally dispatched within 48 hours of order confirmation.

Estimated delivery within India is 3–7 working days after dispatch, depending on the delivery location and courier service.

These timelines are estimates and may be affected by circumstances beyond our control.

Pre-Order Shipping

Products clearly marked as Pre-Order are generally dispatched within 18–25 working days.

This dispatch period excludes Saturdays, Sundays and national holidays.

Delivery time after dispatch depends on the applicable shipping service and destination.

Customers are encouraged to check the product’s availability and dispatch information before ordering.

2. Shipping Confirmation & Tracking

Once your order has been dispatched, tracking details will be shared through SMS and/or email using the contact information provided at checkout.

You can use these details to follow your parcel’s progress through our delivery partner.

Please ensure your registered mobile number and email address are accurate.

3. Delayed Shipments

Although we aim to meet the estimated timelines, occasional delays may occur due to courier disruptions, weather conditions, operational issues, public holidays or other unforeseen circumstances.

If your order experiences a delay before dispatch, you may request cancellation by contacting support@mezzaluna.in.

Approved cancellations are ordinarily settled through a gift card or store-credit voucher valid for 12 months.

Once an order has been dispatched, it cannot ordinarily be cancelled under the pre-dispatch cancellation policy.

Any rights or remedies available under applicable law remain unaffected.

4. Out-of-Stock Items

If a product becomes unavailable after your order has been placed, our support team will contact you with the available options.

Where store credit is accepted as the resolution, a voucher valid for 12 months will be provided.

Any mandatory refund or other remedy required by applicable law will remain available.

5. Cash on Delivery (COD)

Where available at checkout, Mezzaluna offers Partial Cash on Delivery for eligible domestic orders up to ₹8,000.

The payment arrangement is as follows:

• A ₹200 advance payment is required when placing the order.

• The remaining balance must be paid to the delivery partner when the parcel is delivered.

The advance payment is ordinarily non-refundable for customer-initiated cancellations, refusal of delivery, changes of mind or delivery failures caused by incorrect customer information.

It cannot ordinarily be adjusted against a new or replacement order.

Any legally required refund or other remedy remains available.

6. Incorrect Address & Return to Origin (RTO)

Customers are responsible for providing accurate delivery information, including:

• Full delivery address

• Correct PIN code

• Valid contact number

• Any additional delivery instructions

If a shipment is returned to Mezzaluna due to incorrect or incomplete address details, customer unavailability, refusal of delivery or failure to pay the remaining COD amount, applicable shipping and RTO charges may be deducted from any store credit issued.

Delivery information may not be changeable once an order has been packed or dispatched.

7. Missing or Undelivered Parcels

If your order is marked as Delivered in the courier tracking system but you have not received it, please notify us within 48 hours of the delivery notification wherever possible.

Contact support@mezzaluna.in with your order number and tracking information so we can raise the matter with the delivery partner promptly.

Courier investigation windows may be limited. Reporting the issue promptly improves the likelihood of a successful investigation.

Reports received after 48 hours will still be reviewed in accordance with the circumstances and applicable law.

8. Colour Variation

We make every effort to display product colours accurately on our website.

However, slight differences between product photographs and the actual product may occur due to professional studio lighting, photography, screen settings and display calibration.

9. International Shipping

Mezzaluna offers international shipping to eligible destinations.

Shipping Availability & Charges

International shipping availability and applicable charges are determined by the selected delivery country and shipping address.

Where international shipping is supported, the applicable shipping charge will be displayed during checkout.

International Delivery Time

Estimated international delivery is 9–15 working days after dispatch, depending on the destination country and shipping partner.

Customs inspections, local regulations, public holidays and international logistics conditions may affect delivery times.

These estimates do not include any pre-order dispatch period.

10. Customs & Import Duties

International orders are shipped from India.

Depending on the destination country, shipments may be subject to import duties, customs charges, taxes or other fees imposed by local authorities.

These charges are generally the responsibility of the recipient and are not collected by Mezzaluna unless expressly indicated during checkout.

Mezzaluna does not control customs assessments or determine the amount charged by destination-country authorities.

Customers are encouraged to contact their local customs office for information about applicable import requirements and charges.

If a parcel is refused or remains uncollected because applicable customs charges have not been paid, the order may be subject to additional shipping, storage or return charges.

Any refund or credit entitlement will be determined under the applicable policy and mandatory legal requirements.

11. International Returns & Exchanges

International orders are generally final sale and are not eligible for discretionary returns or exchanges.

An exception may be considered for verified damaged, defective or incorrect products.

Customers experiencing such issues should contact support@mezzaluna.in with their order information and supporting evidence.

Each case will be reviewed individually, and an appropriate resolution will be determined based on the circumstances and applicable law.

12. Contact Us

If you have questions about shipping, dispatch timelines, tracking, delivery issues or international orders, please contact:

Mezzaluna Customer Support

Email: support@mezzaluna.in

Please include your order number and registered contact details when contacting our team.